1000x Casino - Help

You can reach our support team directly at support@1000xcasino.net.

If your deposit hasn't appeared in your account yet, it's likely awaiting the necessary blockchain confirmations. Your transaction status will be shown as "Initiated" in the "Activity" tab within your "Settings" until the funds are fully credited.

Withdrawals are typically processed instantly and will be credited to your wallet as soon as the transaction receives sufficient confirmations on the blockchain. However, in rare instances, our team may need to review a withdrawal before it's processed, which can extend the processing time up to 24 hours.

1000x Casino does not impose any fees on deposits or withdrawals. However, you might incur network or "mining" fees charged by your chosen payment provider or blockchain, depending on the method you use.

We implement this conversion for two primary reasons:

- Some of our game providers do not support displaying cryptocurrency balances directly within their games, so converting to a fiat currency ensures consistency across all titles.
- We believe it's simpler for players to monitor their bets and winnings in a familiar fiat currency rather than in cryptocurrency.

Please note that all stakes and winnings are still debited from and credited to your balance in cryptocurrency.

To switch the cryptocurrency balance you're using within a game, simply click on the displayed balance and select a different cryptocurrency. The game will then reload with the updated currency.

To change the default fiat currency that games launch in, you can adjust your preferred currency setting within your "Profile and Settings."

To reset your password, click on 'Login', then select the 'Forgot password' link, and follow the provided instructions.

You can find a comprehensive record of all your account activity by navigating to the 'Profile' tab under 'Transaction History'.